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Bloom & Bean CoffeeActiveDemo
AI insights
as of Sep 24
ACTION"Oat milk latte" searchers never see it in your reviews

154 people found you searching "oat milk latte" last month, but zero reviews mention it. Ask those customers to tap the plaque after ordering one.

WINDirection requests up 24% this month

187 people asked Google how to walk in. Your visibility climb is turning into foot traffic.

INSIGHT8 reviews closed on the local leader

The gap to #1 fell from 49 to 41 in four weeks. At this pace you pass Radio Roasters within a quarter.

Times seen (30d)

2,839

18%
Customer actions (30d)

360

22%
Plaque taps (30d)

84

Taps that became reviews

~15%

How customers find you
as of Aug 1
1.coffee shop near me 12%736
2.best latte in austin 31%402
3.bloom and bean 9%288
4.oat milk latteNew154
5.coffee with wifi 8%96
6.south congress coffee< 15

Searches that surfaced your profile, with impressions per month.

Your visibility
as of Sep 20
2,839times seen on Google, last 30 days 18%
What they did next
as of Sep 20
Seen your profile2,839
Took action (called, visited your site, got directions)360 22%
32 12%
Calls
141 21%
Website clicks
187 24%
Direction requests

Last 30 days of data, compared with the 30 before. Straight from your Google Business Profile.

When your customers review you
84
Taps, last 30 days
~15%
Taps that became reviews
Mon
Tue
Wed
Thu
Fri
Sat
Sun
12am6am12pm6pm11pm

Plaque taps by day and hour, last 90 days. Conversion is approximate: reviews and taps in the same 30-day window (Google doesn't tell us which reviewer tapped).

Menu views (30d)

214

17%
The Tap-Tap effect
Competitor movement
Gap closed by 8 this month
41 reviews to #1 (Radio Roasters)
#3 of 14
Weighted rank (rating + reviews)

Weekly snapshot of same-category businesses nearby. The line falling means the gap is closing.

Reply impact
92%
Reviews answered
78%
Answered within 24h

Fast, consistent replies signal an active profile. Google rewards active profiles with local ranking.

Total reviews

13

+12 last 30 days
Avg rating

3.7

90-day trend
Reviews with Tap-Tap

13

since Aug 13
Review streak

4 wk

weeks in a row with a new review
Rating trajectory
Review growth
Themes & patterns
Positive: 7 (54%)
Neutral: 2 (15%)
Negative: 4 (31%)
friendly staff3good coffee2oat milk latte1great for working1cortado1

Customers consistently praise the espresso quality, cozy atmosphere, and friendly staff. Wait times during the afternoon rush and drink-temperature consistency are the two recurring complaints worth addressing.

Espresso & specialty drinks7×

Best cortado in the city, hands down.

Wait times during rush3×

Waited almost 15 minutes for a drip coffee.

Drink temperature consistency3×

Asked twice now for extra hot and still got lukewarm milk.

Average rating: Trending up over the last 90 days.
Response speed: Most replies now go out within a day.
Negative reviews: Fewer low-star reviews than last quarter.
Activity
12
Reviews
3.8
Avg rating
58%
Response rate
7
Replies posted

3 auto-posted · 3 manually approved

Star distribution (period)
Owner notes

Annotate what was happening during rating changes: promos, staff changes, events.

Regulars keep asking about the seasonal lavender latte; consider keeping it on the menu year-round.
Sep 15, 2026
Steamer on machine #2 might need servicing; a couple of reviews mention lukewarm milk.
Sep 20, 2026 (edited)